Responsible Gaming
at dkwim — Play Smart

Our Commitment to Responsible Gaming

At dkwim, responsible gaming is not a regulatory checkbox — it is a fundamental operating principle that shapes how we build and run our platform for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We believe that gambling, when approached thoughtfully and with clear personal boundaries, can be an enjoyable form of entertainment. When it stops being enjoyable and starts becoming a source of stress, financial pressure, or conflict, it is no longer entertainment — and dkwim takes that distinction seriously.

The dkwim responsible gaming framework gives every player a comprehensive set of practical tools designed to keep gameplay within boundaries that each individual sets for themselves. These tools are built directly into every dkwim account and are accessible at any time, free of charge, with no waiting period and no approval process required. You are in control of your own experience on dkwim, and our team is here to support you in exercising that control.

Every member of the dkwim support team receives training in responsible gaming best practices and problem gambling awareness. When a player contacts us with concerns about their gambling behaviour, we treat that conversation with complete confidentiality, without judgment, and with a focus on finding practical solutions that protect that player's wellbeing.

Who Can Use dkwim

dkwim is strictly available to individuals who are aged 21 years or older and are accessing the platform voluntarily. By registering an account on dkwim, you confirm that you meet the 21+ age requirement, that you are not accessing the platform from a jurisdiction where online gambling is prohibited, and that you are not subject to a self-exclusion order on any gambling platform. Players who are currently self-excluded from any gambling service — whether on dkwim or elsewhere — must not attempt to open a new account.

If you are a parent or guardian, dkwim strongly recommends the use of parental control software to prevent underage individuals from accessing gambling websites. Tools such as device-level content filters and browser-level restrictions can effectively block access to gambling content for minors using shared devices.

Understanding Problem Gambling

Problem gambling is characterised by a persistent inability to control gambling behaviour despite negative consequences. It is a recognised behavioural condition that can affect anyone, regardless of income, education, or background. In Bangladesh, where mobile-based gaming has grown significantly alongside the popularity of cricket betting and casino games, awareness of problem gambling signs is especially important.

Gambling should always be treated as a form of entertainment with a defined budget — not as a way to generate income, recover financial losses, or escape from stress or personal difficulties. If you find yourself gambling for any of these reasons, it may be time to take a break and reach out for support.

Warning Signs of Problem Gambling

The following behaviours may indicate that gambling has moved beyond healthy entertainment. Recognising these signs early — in yourself or in someone you know — is the first step toward regaining control.

Quick Self-Assessment

Answer the following questions honestly to assess whether your gambling behaviour may warrant attention. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact dkwim Support or reach out to a professional gambling counselling service.

dkwim Responsible Gaming Tools

dkwim provides every account holder with direct access to the following responsible gaming tools through their account dashboard. None of these tools require approval or a waiting period to activate — they take effect immediately or as specified below.

Contacting dkwim for Responsible Gaming Support

If you are concerned about your gambling, or if you believe that a friend or family member may have a problem with gambling on dkwim, please do not hesitate to contact our responsible gaming support team. All responsible gaming requests are treated with complete confidentiality and with the highest priority in our support queue.

When you contact dkwim regarding a responsible gaming concern, our team will work with you to identify the most appropriate protective measure for your situation — whether that is a temporary deposit limit reduction, a cooling-off period, or a full self-exclusion. We will never attempt to discourage you from using these tools or pressure you to continue gambling.

External Support Resources

In addition to dkwim's own support channels, players who are concerned about problem gambling are encouraged to seek support from professional counselling services. Speaking with a trained gambling counsellor can provide perspective, coping strategies, and structured support that goes beyond what a gaming platform can offer. If you are in Bangladesh and need support, please consider reaching out to a mental health professional or a counselling service in your local area — in Dhaka, Chittagong, Sylhet, or any major city, mental health and addiction support services are available.

dkwim also supports the principle that players who have self-excluded from the platform should consider self-excluding from all gambling services simultaneously, to give their exclusion period the best chance of being effective. If you have self-excluded from dkwim, please avoid opening accounts on other gambling platforms during your exclusion period.

Gambling and Ramadan / Religious Observance

dkwim recognises that many players in Bangladesh observe Ramadan and other religious periods during which gambling may conflict with personal religious commitments. During such periods, players are encouraged to use dkwim's time-out or self-exclusion tools to pause their account for the duration of the observance. Our responsible gaming team can activate a temporary suspension covering any period you specify — including the full month of Ramadan — without any penalty or restriction on your account upon return.