dkwim Terms & Conditions

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "dkwim" refers to the online casino and sports betting platform operating at dkwim.io, including all services, features, game products, and cashier facilities made available through the platform.
• "Player" or "You" refers to any individual who has registered an account with dkwim and/or accesses the platform for the purposes of using its services.
• "Account" refers to the individual registered account created by a Player on the dkwim platform, through which the Player accesses services and manages their BDT wallet.
• "Wallet" refers to the Player's Bangladeshi Taka (BDT) balance held within their dkwim account, used to fund wagers and receive winnings.
• "Games" refers to all casino games, live dealer games, crash games, slot games, Megaways titles, and virtual sports products available through the dkwim platform.
• "Sportsbook" refers to the sports betting product on dkwim, including all pre-match and in-play betting markets for cricket, football, kabaddi, and other sports.
• "Bonus" refers to any promotional credit, free spins, cashback offer, deposit match, or other incentive offered by dkwim to Players, subject to specific bonus terms.
• "Platform" refers to the dkwim website, mobile web interface, and all associated digital products and services operated by dkwim.
• "BDT" means Bangladeshi Taka, the sole currency used for all financial transactions on the dkwim platform.

2 Eligibility and Account Registration

Access to and use of the dkwim platform is strictly subject to the following eligibility requirements. By creating an account, you represent and warrant that all of the following conditions are satisfied:

• You are at least 21 years of age. dkwim does not permit any individual under 21 years old to register an account or use its services under any circumstances.
• You are registering as an individual, in your own name, and not on behalf of any third party or organisation.
• You have not previously had a dkwim account suspended or permanently closed for any violation of these Terms & Conditions.
• You are not acting as an agent of, or in association with, any other person for the purposes of circumventing these terms.
• You are not a current employee, contractor, director, or immediate family member of a dkwim employee, contractor, or director.
• Participation in dkwim's services is permitted under the laws applicable to you in your jurisdiction. Players are solely responsible for ensuring their use of the platform complies with local laws.

Each Player is permitted to hold only one registered account with dkwim. The creation of multiple accounts by a single individual — whether under different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate permanent account closure and forfeiture of balances.

dkwim reserves the right to refuse registration to any applicant at its sole discretion without providing a reason, and to close any account found to have been opened in violation of these eligibility requirements.

3 Account Security and Responsibility

Players are solely responsible for maintaining the security and confidentiality of their account credentials, including their username, password, and any two-factor authentication codes. dkwim will never ask a Player for their password via any communication channel.

• Players must not share their account credentials with any third party under any circumstances.
• Players must use a strong, unique password for their dkwim account and must not reuse passwords from other online services.
• Players must notify dkwim support immediately at [email protected] if they suspect unauthorised access to their account.
• dkwim offers SMS-based two-factor authentication (2FA). Players are strongly encouraged to enable this feature to protect their account.
• Any activity conducted through a Player's account — including wagers placed, withdrawals requested, and bonus claims made — is deemed to have been carried out by that Player and is binding, unless the Player can demonstrate to dkwim's reasonable satisfaction that a security breach has occurred.

dkwim shall not be liable for any losses arising from a Player's failure to maintain the security of their account credentials, including losses resulting from unauthorised access where the Player has shared, or failed to adequately protect, their login details.

4 Deposits and Payment Methods

All deposits on dkwim are processed in Bangladeshi Taka (BDT). dkwim does not accept deposits in foreign currencies. The following payment methods are supported for deposits:

• Mobile Financial Services: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• Cards: Visa, Mastercard (where supported by the Player's issuing bank for online transactions in Bangladesh)

The minimum deposit amount is ৳200. The maximum single deposit amount may vary by payment method and account verification status; applicable limits are displayed in the cashier at the time of deposit.

dkwim does not charge fees on deposits. However, Players should be aware that their mobile financial service provider or bank may apply their own transaction fees, which are outside dkwim's control.

All deposits are credited to the Player's wallet immediately upon confirmation of receipt. dkwim reserves the right to reverse a deposit and return funds to the Player's payment source if it is determined that the deposit was made in error, was fraudulent, or was in breach of these Terms & Conditions.

5 Withdrawals

Players may request a withdrawal of available funds from their dkwim wallet at any time, subject to the following conditions:

• The Player's account must be fully verified (see Section 6 — Account Verification) before any withdrawal is processed.
• The minimum withdrawal amount is ৳500.
• Withdrawals must be made to a payment account registered in the same name as the dkwim account. dkwim does not process withdrawals to third-party accounts.
• Any active bonus balance that remains subject to wagering requirements must be completed before the corresponding real-money balance becomes eligible for withdrawal.
• dkwim targets processing of verified withdrawal requests to bKash and Nagad within 30 minutes. Bank transfer withdrawals may take up to 2 business days depending on the receiving bank's processing times.

dkwim reserves the right to conduct additional security checks on withdrawal requests, which may temporarily delay processing. Players will be notified promptly if a withdrawal is subject to a security review.

In cases where dkwim has reasonable suspicion of fraudulent activity, money laundering, or any breach of these Terms & Conditions, dkwim reserves the right to suspend withdrawal processing pending investigation and, where appropriate, to report the matter to relevant authorities.

6 Account Verification (KYC)

In accordance with responsible gaming principles and standard platform security practice, dkwim requires Players to complete identity verification (commonly referred to as Know Your Customer, or KYC) before withdrawals are processed and, in some cases, before certain account features are made available.

Verification requires the Player to submit the following documentation:

• Proof of Identity: A clear copy of a government-issued photo ID — National ID Card (NID), Passport, or Birth Registration Certificate (for proof of age).
• Proof of Payment Method: Evidence that the mobile financial service account (e.g., bKash, Nagad) or bank account used for deposits is registered in the Player's name.
• Proof of Address (where required): A recent utility bill, bank statement, or official document showing the Player's name and residential address in Bangladesh, dated within the last three months.

All documentation submitted must be legible, unaltered, and current. dkwim reserves the right to request additional documentation at any stage of the account lifecycle if it deems further verification necessary. Documents should be submitted via the verification section of the Player's account dashboard or by emailing [email protected].

dkwim will endeavour to complete verification reviews within 48 hours of receiving complete documentation. Players will be notified by email upon successful verification or if additional information is required.

7 Bonuses and Promotions

dkwim offers welcome bonuses, deposit match promotions, free spins, cashback offers, and other promotional incentives from time to time. All bonuses and promotions are subject to the following general terms, as well as any specific terms stated at the point of offer:

• Bonuses are available to Players who have a fully registered and verified dkwim account and who are aged 21 or over.
• The welcome bonus of up to ৳20,000 applies to a Player's first deposit only. One welcome bonus per person, per household, and per payment method.
• All bonus funds are subject to wagering requirements before they can be converted to withdrawable real-money balance. The applicable wagering requirement multiplier is stated for each offer at the time of claiming.
• Wagering requirements must be met within the time period specified for each bonus. Bonus funds that expire before wagering requirements are completed will be removed from the account without replacement.
• Not all games contribute equally to wagering requirements. Live casino games, virtual sports, and certain table games may contribute at a reduced rate. The contribution rates for each game category are published in the bonus terms for each specific offer.
• dkwim reserves the right to withdraw, modify, or discontinue any bonus or promotion at any time. Players who have already claimed a bonus and commenced wagering on it will not have their progress reversed.
• Bonuses may not be transferred between accounts and have no cash value until wagering requirements are satisfied.
• Any evidence of bonus abuse — including but not limited to the use of multiple accounts, coordinated wagering patterns, or exploitation of technical errors — will result in the forfeiture of all bonus funds and winnings derived from bonus play, and may result in permanent account closure.

8 Game Rules and Fair Play

All electronic casino games available on dkwim utilise certified Random Number Generator (RNG) technology. The RNG produces outcomes that are statistically random and independent of all previous results, ensuring that game outcomes are fair and cannot be predicted or manipulated by any party, including dkwim itself.

Live dealer games are operated by independent third-party studios including Evolution Gaming and Ezugi. The rules governing each live game are displayed within the game interface and on the respective provider's published game rules pages. dkwim transmits these games as-is and does not alter the outcomes of any live dealer session.

• Players must play games for personal entertainment purposes only. The use of automated software, bots, artificial intelligence tools, or any system designed to gain an unfair advantage in any game is strictly prohibited.
• Players must not exploit software errors, display glitches, or connectivity issues to gain an advantage. Any winnings derived from a demonstrable software error will be deemed void.
• In the event of a game or session disconnection, any wager that was placed and accepted before the disconnection occurred will be settled according to the game's normal rules once connectivity is restored. dkwim is not liable for losses caused by a Player's internet connection issues.
• dkwim's records of all game transactions are the definitive record. In the event of a dispute between a Player's records and dkwim's server logs, dkwim's records shall be considered authoritative.

All published Return to Player (RTP) percentages reflect the long-term statistical expected return of a game and do not constitute a guarantee of individual session results. RTPs are theoretical averages calculated over millions of game rounds.

9 Sportsbook Rules

dkwim's sportsbook offers pre-match and in-play betting markets across cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers series), football, kabaddi, and other sports. The following rules apply to all sports betting activity on dkwim:

• All odds are displayed in decimal format and are denominated in BDT. Odds are subject to change up until the time a bet is accepted.
• A bet is only confirmed once the Player receives an on-screen confirmation and the corresponding amount has been deducted from their wallet balance. Bets that fail to reach confirmation are not valid.
• In-play bets are accepted at the odds displayed at the time of placement. dkwim reserves the right to suspend in-play markets at any time and to void bets placed on markets affected by data feed errors.
• In the event that a match or event is abandoned, postponed, or cancelled, bets will be settled according to the applicable sport-specific rules published in the sportsbook rules section of the platform.
• Maximum winnings per bet and per event may apply. Applicable limits are displayed within the sportsbook interface.
• dkwim reserves the right to void any bet placed on markets affected by confirmed match manipulation, result fixing, or any breach of sporting integrity, regardless of the outcome of the event.

10 Responsible Gaming

dkwim is firmly committed to promoting responsible gaming. All eligible Players have access to the following responsible gaming tools at no cost, effective immediately upon request:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Limits can be reduced immediately; increases are subject to a 7-day cooling-off period.
• Session Time Limits: Players may configure automatic session reminders and maximum session durations.
• Cooling-Off Period: Players may request a temporary account suspension of between 24 hours and 6 weeks at any time.
• Self-Exclusion: Players who feel that gambling is becoming a problem may request permanent self-exclusion from dkwim. Permanent self-exclusion cannot be reversed.

Players who wish to access any responsible gaming tool should contact dkwim support via live chat (available 24/7) or by emailing [email protected]. Full details of dkwim's responsible gaming programme are available on the Responsible Gaming page.

11 Prohibited Activities

The following activities are strictly prohibited on the dkwim platform and will result in immediate account suspension, forfeiture of funds, and, where appropriate, reporting to relevant authorities:

• Opening or operating more than one account.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the platform to launder money or to facilitate any financial crime.
• Exploiting software bugs, glitches, or vulnerabilities for financial gain.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game or sportsbook market.
• Engaging in any form of match fixing, sports manipulation, or collusion in live games.
• Using a VPN, proxy, or anonymising service to circumvent geographic or access restrictions.
• Engaging in abusive, threatening, or harassing behaviour toward dkwim support staff or other platform users.
• Attempting to circumvent responsible gaming restrictions, including self-exclusion, through the creation of new accounts.
• Using payment methods registered in another person's name to fund an account.

12 Intellectual Property

All content on the dkwim platform — including but not limited to the dkwim name and logo, website design, graphical elements, text, software, game interfaces, and marketing materials — is the exclusive intellectual property of dkwim or its licensed content providers. No element of the dkwim platform may be reproduced, distributed, modified, published, or transmitted without the prior written consent of dkwim.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of the respective provider and is used by dkwim under valid licensing agreements.

13 Limitation of Liability

To the fullest extent permitted by applicable law, dkwim shall not be liable to any Player for:

• Any loss of winnings, profits, revenue, data, or goodwill arising from the use of the platform.
• Any interruption, suspension, or termination of platform services, whether scheduled or unscheduled.
• Any loss arising from a Player's reliance on information provided on the platform, including odds, statistics, or game descriptions.
• Any loss caused by a Player's failure to maintain account security or by unauthorised access to a Player's account.
• Any indirect, consequential, special, or incidental damages arising from use of the platform.

dkwim's total aggregate liability to any Player arising out of or in connection with these Terms & Conditions, however arising, shall not exceed the total amount deposited by that Player in the 12 months immediately preceding the event giving rise to the claim.

14 Privacy and Data Protection

dkwim collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions and is incorporated herein by reference. By registering an account, Players consent to the collection and use of their personal data as described in the Privacy Policy.

dkwim employs 256-bit SSL encryption across all data transmissions and applies industry-standard data security practices to protect Player information. dkwim does not sell personal data to third parties and will only share data with third parties where necessary to deliver platform services (e.g., payment processors, KYC verification services) or where required by law.

15 Amendments to These Terms

dkwim reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to Players via email notification to the address registered on their account and/or via a prominent notice on the platform for a minimum of 7 days prior to the changes taking effect.

Continued use of the dkwim platform following the effective date of any amendment constitutes the Player's acceptance of the revised Terms & Conditions. If a Player does not agree with the amended terms, they must cease using the platform and may request withdrawal of any available balance before the effective date of the changes.

16 Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute arising from or in connection with these Terms & Conditions or the use of the dkwim platform, Players are encouraged to contact dkwim support in the first instance to seek an informal resolution.

dkwim is committed to resolving Player complaints fairly and promptly. Complaints may be submitted via live chat or by email to [email protected]. dkwim will acknowledge receipt of a formal complaint within 24 hours and will aim to provide a substantive response within 5 business days.

If a dispute cannot be resolved through dkwim's internal complaints process, the Player may seek resolution through available dispute resolution mechanisms. dkwim's decisions on matters of game outcome, bonus application, and account management are final where they are based on server-side records and applied consistently with these Terms & Conditions.

17 Contact Information

For any questions regarding these Terms & Conditions, Players may contact dkwim through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the platform
• WhatsApp: +880 1700 000000 — available 8AM to 12AM Bangladesh Standard Time (BST, UTC+6)

These Terms & Conditions were last reviewed and updated on 1 January 2026. Players are encouraged to review these terms periodically to ensure they remain aware of any updates.